FAQs

ORDERING

How do I pay?
You can pay using your card (we accept Visa, Mastercard, JCB, Discover, Diner's Club and American Express).

How Do I know What Size To Choose?

Please click here to check our size guide.

I received a discount code, how do I use it? 

You can use your discount code when making purchases from our online store. There is an option to enter your discount code on the Checkout page. 

Discount codes can only be applied to orders made online, they cannot be applied for orders made over the phone.  

I received two discount codes. Can I use both at the same time?

It is not possible to use two or more discount codes at the same time on the same order. 

I Made A Mistake With My Order - What Should I Do?

Please email us on support@eaglesixgear.com within 24 hours or as soon as possible with the correct details so that we can amend your order. Please be advised, once your order has gone on production or fulfilled, changes/cancellations can no longer be made.

SHIPPING

How much is the domestic shipping fee? 

Headwear, Polo Shirts, Quarter Zips, Button downs, Swim Trunks, Men's Tees, Patches: 

  • Orders up to $56.99 = $7.99 Standard Shipping 2-5 days
  • Orders $57 to $79.99 = $8.99 Standard Shipping 2-5 days
  • Orders $80 and over = Free Standard Shipping 2-5 days

Hoodies, 15oz Mugs:

  • $8.50 + $1.50 per additional item

Women's Tees, Tank Tops, 11oz Mugs:

  • $5.50 +  $1.50 per additional item

Vacuum Tumbler:

  • $6.25 +  $1.50 per additional item

Metal signs:

  • 12": $10.00
  • 14": $10.00
  • 18": $12.50
  • 24": $17.50
  • 30": $20.00
  • 36": $35.00
  • Plus $5 per additional item

    Shipping is FREE when your order value is over $80 (any item).

    How much is the international shipping fee? 

    We do not currently offer international shipping.

    Will I Be Notified When My Item Is Shipped?

    Yes, you will receive an email notification from support@eaglesixgear.com with a tracking number when your item is shipped.

    What Shipping Service Do You Use?

    All deliveries are shipped and tracked via USPS or UPS for heavy items.

    How Long Does It Take For Me To Receive My Order?

    Our on-hand products (in stock hats, polo shirts, swim trunks) are shipped within 1-2 business days of ordering.

    Made to order FlexFit hats are shipped in 2-5 business days.

    Other made to order products (men's t-shirts, ladies shirts, tank tops, hoodies, men's long sleeve shirts, drinkware) are usually completed in 9-12 business days and then shipped out to you via USPS which takes anywhere from 2-5 business days.

    Pre-order items (golf polo shirts, swim trunks) are shipped on or before the estimated ship-by date indicated on the product's add to cart button. 

    Please note that delivery takes longer when there is a postal holiday. 

    IMPORTANT NOTE: If you received an email confirmation with tracking number but have not received your package 15 business days after postage, please contact our customer support team

    One of my items is on pre-order, will you ship the available items first? 

    No, we will wait for the item on pre-order to arrive and then ship all your items together. If you need the in-stock items sooner than the ship-by date for the pre-order, please email us to let us know. 

    I got an empty package in the mail, can you replace my order? 

    We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us

    I Received My Order But It Is Faulty

    If you receive a damaged item, please email us at support@eaglesixgear.com straight away to inform us and attach photos of the item. We will review your concern and then provide the appropriate resolution. 

    Please read about our Return and Exchange policy here for additional information.

    Can I Exchange/Refund a Sale Item?

    Discontinued, clearance, made to order and sale items  are not eligible for exchanges, credits or refunds unless you received it faulty or damaged and we determined that the cause was our fault. 

    Please read about our Return and Exchange policy here for additional information.

    Personalized Products

    Personalized products are not eligible for returns unless there was an error from our end and you received a faulty or incorrect item. When placing your order, you are clarifying size and personalized text/s.

    If you realize you have made a mistake when placing your order, please contact us straight away. If your order has not gone to print or production, we will make changes.

    ABOUT OUR PRODUCTS

    CAPS

    Who makes the caps? 

    All of our cap images are designed by our team and embroidered by our supplier in Colorado Springs, Colorado.

    Our non American manufactured caps are supplied by an American company who produces them for us. 
    100% American made caps are coming soon! 

    What kind of material are the caps made of?
    The caps we use are the original Flexfit cap. Only Flexfit offers the patented poly-weave spandex to assure you get the perfect fit. 

    • Fabric: 63/34/3 poly/cotton twill/spandex
    • Structure: Structured
    • Profile: Mid
    • Closure: Stretch fit

    Sizes available are S/M and L/XL. 

    How do I take care of my cap?
    Love it daily. 

    POLOS

    Who makes the Polos? 

    All of our polos are designed by our team and printed through sublimation process by our partner company within the US.

    What kind of material are the polos made of?

    • Made from 90/10 Poly/Spandex blend for a 6-way stretch.
    • 3-button placket with self fabric collar
    • Performance Fit means non-baggy sleeves
    • Anti-wrinkle technology
    • SPF 40+ Water resistant moisture wicking technology
    • Itch-free neck tag
    • Superior breathability

      How do I take care of my polo?
      Machine wash cold. Inside out with like colors. Only non-chlorine bleach when needed. Tumble dry low. Do not iron

      TEES

      Who makes the tees? 

      All of our tees are designed by our team here in Colorado Springs and printed by our partner facilities by DTG printer. They are pre-treated to ensure a high quality finish and washable print. 

      Our non American manufactured shirts are supplied by an American company who produces them for us. 

      What kind of material are the shirts made of?

      Most of our Tees are 100% cotton or a 90/10 cotton blend. 

        How do I take care of my shirt? 
        Wash your shirt inside out so print is on the inside in Cold Water. Dry on a medium heat

        SWIM TRUNKS

        Who makes the swim trunks? 

        All of our swim trunks are designed by our team and printed through sublimation process by our partner company within the US.

        What kind of material are the swim trunks made of?

        • 95/5 Poly/Spandex blend for a 4-way stretch
        • Designed with no netting
        • Outer pockets + interior pocket 

        Care instructions: 

        • Machine wash cold, tumble dry.

        HOODIES

        Who makes the Hoodies? 

        All of our hoodies are designed by our team and printed by our partner facilities. They are pre-treated to ensure a high quality finish and washable print. 

        What kind of material are the hoodies made of?

        • 9-ounce, 50/50 cotton/poly fleece
        • Air jet yarn for a soft, pill-resistant finish
        • Two-Ply Hood
        • Set in Sleeves with rib knit cuffs and waistband
        • Front Pouch Pocket

          How do I take care of my hoodie?
          Wash your shirt inside out so print is on the inside in Cold Water. Dry on a medium heat

            LADIES T-SHIRTS

            What kind of material are the shirts made of?

            • 4.2 oz., 100% combed and ringspun cotton; 30 singles
            • Dark Grey Heather and Deep Heather - 52% combed and ringspun cotton, 48% poly
            • Missy fit and sideseamed
            • Decoration type: Direct To Garment Print
            • Made by: Bella + Canvas

              How do I take care of my shirt? 

              Machine wash cold, inside out with like colors.Only non- chlorine bleach when needed. Tumble dry medium. Do not iron.